Frequently Asked Questions
Your guide to buying and selling precious metals with confidence.
How do I know the precious metals I purchase are authentic?
Every product sold by PhysicalMetals.ca is sourced directly from world-renowned mints and LBMA-approved refineries. We verify the weight and purity of every bar and coin using industry-standard non-destructive testing methods.
What payment methods do you accept?
We accept various payment methods including Interac e-Transfer, bank wire transfers, and Bill Payment. For smaller transactions, we also accept major credit cards, though these may be subject to additional processing fees.
Is my shipment insured during transit?
Yes, every order shipped by PhysicalMetals.ca is fully insured until it reaches your doorstep. We use discrete packaging to ensure privacy and security, and a signature is required upon delivery for all orders.
Can I sell my gold and silver back to you?
Absolutely. We offer competitive buyback rates for gold, silver, platinum, and palladium. You can contact our trading desk for a live quote and instructions on how to securely ship your metals to our facility.
Why do prices change throughout the day?
Our pricing is linked to the global 'spot' market for precious metals, which fluctuates in real-time during market hours. This ensures you are always paying the most accurate and current market price.
Do you offer storage solutions for the metals I buy?
Yes, we partner with high-security, third-party vaulted storage facilities across Canada. This allows you to own physical bullion without the risks associated with home storage.